ON TIME

Extended Warranties
Consolidated Maintenance Agreements
• Help Desk Services

ON TARGET

• 97% Satisfaction Rate
• 98% Timely Issue Resolution
• 90% Technician Satisfaction Rate

ON TASK

• Platinum – 24/7 Help Desk, On-Site in 4 Hours
• Gold – 24/7 Help Desk, On-Site Next Business Day
• Silver – 8AM-5PM Help Desk, On-Site Next Business Day

  • "Great response. Quick turn-around time. Easy to work with!"
    Robb B
    DOI - USGS
  • "Associate who helped me went above and beyond.  He kept in touch and researched past tickets on this server."
    Michelle M.
    USDOJ - OCIO
  • "VERY quick turnaround on resolving the issue, from ordering to part to dispatching the tech to completion.  Well done!!"
    Peter B.
    DoD • USAF
  • "Service support times beat other companies I use by at least two hours on every case/ticket."

    Remo D.
    DoD • ARMY
  • "The level of customer service you were able to provide is almost unheard of today. Thank you so much!"

    Tracey M.
    DHS • TSA
  • "Keep up the good work!"
    Mark C.
    Department of the Treasury
  • "Vendor continues to perform very well."

    Robert M.
    USDOJ • NSD
  • "Excellent support!"

    Ernie V.
    USDOJ • DEA
  • "Received great and timely service from SDV Solutions!"

    Christopher B.
    DoD • ARMY
  • "Thank you SDV for your excellent support and on-time delivery schedules!"

    Virginia T.
    USDOJ • NSD
  • "Excellent follow up on all cases. Great teamwork all around."

    Nicholas G.
    NASA
  • "Great communication on status, time and resolution. Thank you!"

    Shelley L.
    DoD • ARMY
  • "Your service is always great to work with. Very responsive and willing to contact me with any issues or questions immediately!"

    Andrew L.
    DHS • OIG

Rely on SDV Solutions for Cleared Personnel Deployed to Your Site Immediately

SDV Solutions is one of the preeminent, government-focused, third party warranty service providers. Our team has both industry and OEM certifications, making them efficient, accurate and trustworthy  for supporting DoD and federal agencies technology infrastructure worldwide. With rapid response times and skillful problem solving, SDV will extend and protect the life of your technology, consistently on time, on target and on task.

Questions?

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