Service Levels: Deploying IT Service Any Time, Anywhere

DHS facilities, prime contractors and DoD agencies rely on SDV Solutions to support their most critical and sensitive IT hardware infrastructures, extending operational status at a reduced expense. We provide multi-platform hardware maintenance, offering three service levels, tailored to fit your agency’s requirements and all inclusive of parts and labor:

Platinum

  • Help Desk Support: 7 Days a Week, 24 Hours a Day
  • On‐Site Support: 7 Days a Week, 24 Hours a Day. Technician on-site within 4 hours
  • Parts Stocking: Most commonly failed parts. Local and On‐site stocking options

Gold

  • Help Desk Support: 7 Days a Week, 24 Hours a Day
  • On‐Site Support: Included. Monday‐Friday, 8AM‐5PM
  • Parts Replacement: Next Business Day

Silver

  • Help Desk Support: Monday‐Friday, 8AM‐5PM
  • On‐Site Support: Included. Monday‐Friday, 8AM‐5PM
  • Parts Replacement: Next Business Day

Platinum, Gold or Silver not quite right for your needs?  SDV Solutions often runs into requirements that don’t fit the “standard” support models.  This is where you will find that SDV Solutions is ready to listen and we have the flexibility to provide a custom solution for the special services you require.

Regardless of which SDV Solutions service levels you choose, you’ll receive outstanding, knowledgeable support along with expedited parts delivery. Our Virginia-based Help Desk proactively identifies potential issues before they can occur so we can help keep your systems running smoothly and effectively. We hire only the best engineers to provide your agency with premium support at all our service levels. When you trust SDV Solutions to take over your IT support, you are gaining an expert partner that will seamlessly blend with your operations, saving you time and money.