We are seeking a Field Service Engineer Level I to join our team! You will resolve networking – related issues for the Federal government to include onsite troubleshooting and installations of new devices.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Travel to customer locations

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Requirements:

• 3+ years in a technical help desk environment
• Strong communication skills
• Professional at home office environment

Highly Recommended: 

• CompTIA A+; CompTIA Network+; CompTIA Server +; CompTIA Security+; 
• Active SECRET Clearance

Desired Location:

• United States