We are seeking a Technical Help Desk – Tier 1 & 2 to join our team! You will resolve server and storage – related issues for the Federal Government

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Occasional on-site training

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Ability to lift up to 50lbs.

Must Have:

• 2+ Years in a technical help desk environment. (IT related degrees may be counted towards experience years)
• Strong communication skills
• Comptia A+; Comptia Network + ; Comptia Server+ (or actively working towards)

Desired Location:

• San Diego, CA