Remote Technical Help Desk – Tier I / Tier II

In by xponent21

We are seeking a Technical Help Desk – Tier 1 & 2 to join our team! You will resolve server and storage – related issues for the Federal Government



  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
  • Occasional on-site training


  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Ability to lift up to 50lbs.

Must Have:

  • 2+ Years in a technical help desk environment. (IT related degrees may be counted towards experience years)
  • Strong communication skills
  • Comptia A+; Comptia Network + ; Comptia Server+ (or actively working towards)

Desired Location:

  • San Diego, CA